1. Scope

This policy applies to the personal data we collect and process when you use our websites, platforms, applications, and any other digital products or services provided by us.

2. Categories of Personal Data We Collect

Depending on business needs, we may collect the following categories of data:

  • Identifiers (e.g., name, phone number, email address, job title, company name)
  • Transaction & billing data (e.g., invoice information, payment records)
  • Usage data (e.g., login records, feature usage and frequency, IP address, device information)
  • Marketing & communications (e.g., customer service interactions, survey responses)

3. Purposes of Collection

We collect and use personal data for the following purposes:

  • To provide products and services, manage accounts, and deliver technical support
  • To maintain customer relationships and communicate with you
  • For marketing, event promotion, surveys, and product improvement
  • To comply with legal obligations (e.g., tax and accounting record-keeping)

4. How We Use Data & Retention

  • Use: We use your data only as necessary to operate, provide, and improve our services. We do not sell your personal data.
  • Retention: We retain data from the date of collection for the period required to fulfill the purposes above or as required by law or contract.

5. Disclosures to Third Parties

We do not disclose your data except in the following situations, and only to the extent necessary and lawful:

  • With your written consent
  • To complete a transaction or perform a contract (e.g., payment processors, logistics providers)
  • When required by applicable laws or pursuant to a lawful request by a court or authority
  • To vetted service providers processing data on our behalf under confidentiality and data protection obligations

6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction, including encrypted storage, access controls, and employee security training.

7. Your Rights

Subject to applicable law, you may have the right to:

  • Access or review your personal data
  • Request a copy of your data
  • Rectify incomplete or inaccurate data
  • Restrict or object to the collection, processing, or use of your data
  • Request deletion of your data

To exercise these rights, contact us at support@withdipp.com. We will respond within the time limits set by law.

8. Cookies & Third-Party Technologies

Our websites and platforms may use cookies and third-party tools (such as Google Analytics) to analyze behavior and optimize user experience. You can manage cookies via your browser settings; disabling certain cookies may affect site functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on our website or notified to you by email.

Contact: support@withdipp.com
Last updated: 2025.11.04